To help us protect your vacation, we ask that you reserve a vehicle only for the dates you are willing to pay for, as we cannot provide refunds for motorhomes returned early. Reservations cannot be moved. Reservations cannot be transferred from one year to the next. There is a $100 fee for a mileage option change. You understand and agree Great Alaskan Holidays retains the sole right to grant a Complimentary Upgrade.
If you must alter or shorten your reservation, do so at least 45 days prior to your pick up day. At that time, there is a $35 processing fee per change for shortening dates of a confirmed reservation, plus a $75 per cancelled day penalty. If a reservation is shortened 45 or fewer days prior to pick up, the cancelled rental days must be paid for at pick up at your reservations Average Nightly Unlimited Mileage rate. Shortening a reservation may result in cancellation. There is no processing charge for adding rental days, if they are available.
The "Reservation Deposit" is a deposit required to confirm and hold a motorhome rental reservation with Great Alaskan Holidays, Inc. The Reservation Deposit is subject to cancellation fees as outlined in the Terms of Agreement. At pickup, the Reservation Deposit will be contributed to your reservation as a pre-payment of your rental fees. The Reservation Deposit is a minimum of $500 and may be higher depending on your specific reservation dates and pricing.
A valid VISA, MASTERCARD, or DISCOVER CREDIT CARD WITH $1,000 AVAILABLE CREDIT IS REQUIRED at pickup to secure the motorhome. The credit must be available on a SINGLE card and the card holder must be present;
- Debit/Check/Prepaid Cards CANNOT BE USED TO SECURE THE MOTORHOME.
- If you do not have a Credit Card, other arrangements must be made at least 10 Days prior to your pickup date.
Please call us as soon as possible to make arrangements.
- You may use a debit/check card to pay for you rental fees at pickup,
HOWEVER you will still be required to present a CREDIT CARD to secure the motorhome.
Additionally there is a minimum $250 charge for canceling a reservation. If you must cancel your reservation, do so at least 45 days prior to your pick up day. If you cancel 45 or more days prior to your pick up day, the cancellation fee for your reservation will be 50% of your reservation deposit plus tax. If written cancellation is received 20-44 days prior to pick up date, the cancellation fee for your reservation will be 80% of your reservation deposit plus tax. There will be no refund for cancellations received 19 or fewer days before the pick up date and the cancellation fee will be 100% of the reservation deposit. We are required by law to collect tax on any change fees or deposits you forfeit. No shows will be held until 8:30 a.m. the day after scheduled pick up, then subject to resale unless prepaid. I understand Trip CancelCare Protection or Trip Cancellation/Interruption Insurance from insuremytrip.com or similar is recommended and that exceptions to these policies will not be made under any circumstances. When you click “Purchase” on the bottom of this page you acknowledge you have read and agree to the terms and conditions set forth in this website and other accompanying documents.
Smoking Prohibited
Great Alaskan Holidays is proud to offer a fleet of non-smoking motorhomes. Smoking of any kind to include electronic cigarettes and vaporizers is not permitted inside the vehicle. Doing so will incur a non-refundable $500 cleaning fee.
Animals/Pets Prohibited
Great Alaskan Holidays does not allow animals/pets of any kind in our vehicles, however service animals are welcome. Doing so will incur a non-refundable $500 cleaning fee.
Towing
Towing is allowed under certain restrictions and for a fee.
Drivers
At the time of rental, vehicle drivers must be 25 years of age or older and must have a valid driver's license issued from their state or country of residence. If the license is in a language other than English, the driver must also possess an International Driver's Permit. Additional drivers of the vehicle may be added for a daily fee each plus tax. Canadian Customs does not allow a Canadian resident to drive a U.S. owned vehicle across the border from the U.S. into Canada. If you have questions about this policy, please contact Canadian Customs. Authorized drivers may be asked to sign a driving record addendum or be subject to a computerized Department of Motor Vehicles (DMV) check. Great Alaskan Holidays will rely on the information provided from the electronic DMV verification and/or from the driving record addendum to determine if the renter/authorized driver is qualified to rent/operate the vehicle. The rental and/or authorized driver privileges will be denied if the driver's license verification indicates that the renter/authorized driver's license is:
- * Currently suspended, revoked, expired, invalid or surrendered.
- * If he/she has, within the past 36 months, paid a fine or pleaded guilty or no contest to or otherwise been convicted of:
- - Reckless disregard for life or property.
- - Driving While Intoxicated (DWI), Driving Under the Influence (DUI),
- - Driving While Alcohol Impaired (DWAI) or other alcohol or controlled substance related convictions.
- - Leaving the scene of an accident or failure to report an accident.
- - Possession of a stolen vehicle or use of a vehicle in a crime.
- * If he/she has, within the past 36 months, paid a fine or pleaded guilty or no contest to or otherwise been convicted of:
- - 3 or more moving violations, including seatbelt violations and speeding violations.
- - 2 or more motor vehicle accidents.
Great Alaskan Holidays will not rent to anyone whose driving record reflects any of the above violations. Great Alaskan Holidays reserves the right to change, add to, and/or modify any or all of these conditions without any prior notification. If the renter/authorized driver provides false or misleading information, liability protection for the customer will be voided. Additionally, the customer will be responsible for any damage to the rental vehicle, property damage to others, personal injury to themselves and personal liability to others.
Payment
The days you have reserved must be paid for at the time of pick up. This must be paid in U.S. Dollars by cash, cashier's check, traveler's checks, Visa, MasterCard or Discover. Payment by personal check received 30 days prior to pick up is welcome. Sorry, we cannot accept personal checks or the American Express TravelFunds© card at pick up. If you select a Pay Per Mile rate, an estimate of your mileage will be collected at pick up.
Upon return of the motorhome, the actual rental charges will be determined. Any prepaid unused mileage (if you chose Option "A") will be refunded within three business days.
Pick up and Return
All pickups begin with an orientation which takes approximately 45 minutes. Orientation times are determined by motorhome availability, and will be scheduled as close to your requested orientation time as possible. No pick up will begin later than 5:15 p.m.
The Return Time you selected when making the reservation is the time by which you must vacate the motorhome regardless of the time we were able to deliver the motorhome to you at pickup.
CancelCare Protection
CancelCare Protection is optional and must be selected and paid for with the Reservation Deposit at time the reservation is made. Purchasing CancelCare Protection eliminates cancellation fees (except as noted in paragraphs below) if written notice of cancellation is actually received at Great Alaskan Holidays, Inc., 9800 Old Seward Highway, Anchorage, AK 99515, via US Postal Service, FedEx, UPS, email, or fax (907-248-7878) at least 72 hours prior to 12:01 am of the Pick Up day of the RV rental. Please retain your fax and/or email confirmations. An emailed notice of cancellation will be accepted as sufficient written notice of cancellation. We can not accept Verbal cancellations. The cost of CancelCare Protection is non-refundable regardless of the reason for cancellation, including medical and family matters. CancelCare Protection is not available for some promotions and odds and ends deals/specials.
If you purchase CancelCare Protection and cancel your reservation, then rebook in the same rental season, you agree to repurchase CancelCare Protection for the rebooked rental. Please take note of the following exceptions: If written notice of cancellation is received less than 72 hours prior to 12:01am of the Pick Up day of the RV rental, CancelCare Protection will not apply and the normal cancellation policy is in effect. CancelCare Protection is not valid for cancelling and rebooking for the same dates or for any dates that fall within the original rental dates. If you cancel and rebook for the same dates or for any dates that fall within the original rental dates, normal cancellation fees will apply. CancelCare Protection is not valid for the Spring Adventure Package.
CancelCare Protection only protects your reservation deposit when you cancel your entire reservation. It does not protect you from fees associated with cancelling individual days, or shortening, modifying or altering your reservation, or a partial cancellation of your reservation. If you chose CancelCare Protection and you add rental days to your reservation, the additional CancelCare Protection fees will be due at Pick Up (or immediately if fees are greater than $50). If you chose CancelCare Protection when making your reservation, then later add additional rental days and then cancel your reservation, the additional CancelCare Protection fees will be deducted from your reservation deposit before it is refunded.
If you choose to prepay your rental fees, and you cancel the reservation, the prepaid rental fees will be refunded in their entirety by company check less a 1.5% service fee. If you purchase CancelCare Protection this service fee is waived. If you were required to prepay the rental fees to qualify for a special promotional rate, any refund will be handled in accordance with the terms of that promotion.
"Optional items for your rental," may be requested in advance but are subject to limited availability at the time of pick up. If you request an item during the reservation process, (and the item is available at the time of pick up), it will automatically be placed in your motorhome and charged on your Rental Agreement.
Taxes
State of Alaska and Anchorage Municipal taxes are subject to change in accordance with state and local laws. Taxes are only estimates until the time of your return.
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